F.A.Q.
Making the official booking with ItalyCarService, your Official Italian company
Making a Reservation - You can contact our office number (important that every company Legally binding must have an office number) please be aware of other companies that use our name
Our Main Office number is +39 081 8080457
or contact ItalyCarService via e mail info@italycarservice.it
Also You can contact our ItalyCarService coordinators on
Mobile + 39 338 968 1866
Mobile + 39 335 673 2245
Once you have booked here are a few guidelines to help you
Airport Transfers If your flight is delayed?
Our ItalyCarService private car and driver will wait for one hour and a half at no charge the next hrs there will be a penalty charge of 20& of the cost of the transfer for each hr
Where to meet your official ItalyCarService chauffeurs
Airport ---- How do I find my driver?
He will be waiting with a name card with your name written on it, being an official limousine company we will collect from inside the airport at the arrival of your flight (waiting in front of your arrival gate)
You will also be given all this information by our office staff that will give you all the details required.
If you have difficulty finding your chauffeur
At the Airport ---- What happens if I cannot find my driver at the airport?
please check you confirmation by e mail or if you have booked via telephone conversation ItalyCarService
Office staff will have given you the office number and your driver scheduled for that day.
Airport ---- How long will I have to wait at the airport?
With a private limousine service you if you flight is scheduled on time you out of the airport in the time needed
For your luggage claim and that Italy limousine meets you outside the arrival this should take no more than 30 minutes
USEFUL INFORMATION
Use full information ---- if your luggage’s have not been found
All the airports & airline companies will make sure that your luggage’s once found will be forwarded to your hotel destination this is a service that they are obligated to offer.
I have left something in the vehicle. How do I get it back?
Once you have noticed that you have left an item or luggage in one of our vehicles please contact our main office or you can contact your Italy limousine driver directly as he will deposit the item into our office and we will forward to your hotel.
Reservation ---- Can I have a receipt?
Your email or fax confirmation is your receipt.
The Transfer ---- Can I have the driver's mobile number?
Yes as we are the official Italy limousine company so our drivers work for us and the phone number can be
Given to once you have made the reservation with us so we can schedule the chauffeur that will be taking care of your travel requirements.
The Transfer ---- How long is the journey to the Hotel or other destination
When you contact our main office our official company staff will give you this information taking into account traffic etc also they will be able to advice on time and hrs required for return transfers
The Transfer ---- Can we stop off along the drive
For shorter transfers it must be indicated in the booking and the office will deal with this directly with you, if you have booked with italy limousine a long distance transfer we as a company feel that it is part of the service to stop along the highway for a drink or a visit to the rest room.
The Transfer ---- Can you pick me up from an Airport Hotel rather than the airport itself and take me to my destination?
All our companies service can collect from any destination from Port pick up to Train station pick up
It is important that once you have contacted us our trained staff will give you all the details to ensure a easy transfer,
Ie Train station we will require train number and arrival time to ensure hat italy limousine driver will meet you on the platform of your arrival of your train
Ie for port pick up the same as the train station
The Transfer ---- Does the driver speak English?
All our staff speaks English if indicated we will make sure your ItalyCarService driver will be English speaking.
It is important that the booking is made in advance for last minute booking we will try our best to offer
An English speaking driver but can not always be guaranteed.
The Transfer ---- Do I have to share a vehicle with other people?
No, if you book a private transfer.
We are a limousine costumed to offer a personalized service so we do not share transfers.
Vehicles ---- Do the buses have seat-belts?
With ItalyCarService all vehicles max 8 seaters are equipped with seat belts for larger vehicles seatbelts are not obligated by law
Ie buses 20 seater.
Vehicles ---- What type of vehicles do you have?
ItalyCarService has all Mercedes mini vans 2006/7 and Mercedes e classes and 8 seaters mini vans
We also can offer coaches and buses on request.
IMPORTANT INFORMATION THAT OUR CLIENTS MUST KNOW
All our vehicles are controlled and are officially licensed under the Italian legal system
With all controls and documentation to allow us to travel on the roads.
We as the official ItalyCarService company guarantees you that we are all NCC licensed and this ensures that you are travelling with a secure and official company across Italy.
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